Q- How can I get
a price quote?
A- C&J will give price quotes only to existing customers with AMCI or C&J account numbers. Please remember that verbal quotes are not guaranteed. You can request a written quote via email. This quote will have a number that you can reference when ordering.
Q- How long do
frame orders take?
A- Most of the frames in our line take 3 to 4 weeks to produce. Special items not in the regular line may take longer.
Q- What information
is needed when I place an order?
A- The Frame number, Finish, and Dimensions. The frame number alone does not indicate the finish. Some of our samples have the same frame number but different finshes. Special finish or carpentry requests must also be specified at the time the order is placed.
Q- Can I Fax or
Email my order?
A- Yes, we prefer that you fax or email. This will help avoid costly mistakes and delays. Phone orders are also accepted but we are not responsible for mistakes on phone orders. We will always provide an order confirmation that you can check for accuracy. If you have questions please feel free to call us before ordering. We are always avaiable to provide tecnical assitance or advice on any framing project including help with selecting frames.
Q- What if the
size is wrong?
A- If the frame you receive is a different size from what is on the paperwork, C&J will replace that frame at no cost. The mistake frame will be picked up and returned to us.
If the size of the frame does not match your email or fax we will also replace the frame at no cost. With phone orders it's your responsibility to check and make sure the size is correct on the confirmation we send. We CAN NOT replace frames at no cost on phone orders if the size matches the confirmation.
Q- When I order
a frame will I receive a confirmation?
A- Yes. We either fax or email confirmations that will contain the specifications and pricing for your order. The confirmation should always be checked for accuracy. We must be notified as soon as possible if any changes need to be made. Please make sure you have a reliable fax or email address that is checked regularly. Mistakes can be very costly and time consurming.
Q- Can I customize
the finish on my frame?
A- Yes. Since all of our frames are individually made by hand we can customize them based on your specifications. Our finishes are also interchangeable. If you like a finish that's on one sample we can do that finish on any profile we make.
Q- Can I receive
free corner samples?
A- Our samples are very expensive to produce. We can not offer them for free, however we do offer rebates with frame orders. If you order a frame directly from the website you can request the sample at no charge. We also have a half price discount on sample orders of 6 or more with the same rebate offer as full priced samples.
Q- How do corner
sample rebates work?
A- When you order a frame you will receive a rebate for the amount paid on that sample.
Q- How do I calculate
the footage on a frame?
A- Add the 2 sides plus 4 times the width and divide by 6. Round up any fractions to the next half foot.
example: 20 x 24 frame that is 3 inches wide would be:
20+24+12 divided by 6 = 9.5 feet
Q- What is your
minimum footage on frame orders?
A- There is a 5 foot minimum charge on all of our frames.
Q- Do you do custom
shapes and modified designs?
A- Many of our profiles are customized and we can create entirely new profiles to match a sample or drawing.
Click the button below for examples of some custom projects we have done:
Q- Do you offer
a RUSH service?
A- Rush service is available when our schedule permits. In most cases we ship rush orders overnight. Please do not request rush service if price is an issue. We do not refund rush or shipping charges for late delivery by the carrier. Normal turnaround time is 3 to 4 weeks for most frames. For hand made frames that will last a lifetime it's not much.
Q- Will the frame
finish match my corner sample?
We do our best to keep finishes as consistent as possible but minor variations should be expected with all hand made work. These variations will not detract from the beauty of the frame. Each frame is it's own unique work of art. Samples age differently over time and can develop their own unique patina.
Q- Can I send
my sample to match a finish?
If an exact finish match is required you must let us know. We can email you a UPS label.
Q- Can I send
a picture of my sample for finish matching?
If an exact finsih match is required we would need the actual sample. Pictures are never 100% accurate. Please Click here and here for examples of why we can't use pictures to match finishes or colors. These pictures are taken by the same cameras in different rooms.
Q- Can I order
a custom Mat or Liner with my frame?
A- Yes, we do make custom mats and liners. These are available with frame orders. They are not sold separately.
The last page of our price list has information about these items.
Q- Can the rabbet
on my frame be made deeper?
A- Yes, we can increase the rabbet depth of any frame. The build up charge is listed on the last page of our price list.
Q- I need a wider
rabbet. Is there a charge for this?
A- There is no charge for wider rabbets.
Q- What type of
gold leaf do you use?
A- 22k yellow or moon gold, 12k white gold (Silver), or 18k (Pale or Lemon). This is high quality real gold leaf, not imitation or metal. Other types of leaf are available upon request. We stock 6k white gold as well for coolor finishes than the 12k white gold.
Q- Do your frames
require any special care?
A- If needed they can be cleaned with a dry cloth or feather duster. Never use anything wet, never use furniture polish or any type of cleaning product. Our frames should not be kept near a radiator or kept outdoors.
Q- What is the
Tinta Negra finish?
A- Tinta Negra is a black ink finish with red undertones. This finish has 3 shades from lighter to darker. Tinta Negra, Dark Tinta Negra and Dutch finish. There is also a Dark Tinta Negra with Red Edges finish. The Tinta Negra finish will show more red, and the Dutch finish will show the least.
Q- Can any frame
be made into a floater for a canvas?
A- Yes, we can add a custom floater to any of our frames. The cost for this service is listed on on the last page of our price list. Please specify the depth of the canvas when ordering.
Q- Are your prices
listed in my framing software?
A- We provide pricing information for the software listed below.
ARTISAN FRAME PLUS
FULLCALC (UNDER THE AMCI SECTION)
AMCI and C&J are not responsible for software accuracy. We do not make the software nor are we associated with the companies who sell it. You should contact the software maker directly for technical support or questions. Itís a good idea to test the pricing accuracy before trusting it. We can not give discounts if you misquoted a price. If the program you use is not on the list, contact your software maker and have them email us to request our price file. We also have an online pricing portal that you can request a user name and password for.
Q- How do you
A- Frames are shipped via UPS up to size limitations. Larger frames require foam lined wooden crates that will carry an additional cost.
Q- Do you ship
We can ship COD via UPS only. We cannot ship COD via truck. We recommend you use a credit card instead of COD. It will also be less expensive.
Q- Can I use my
own freight company?
A- Yes, but in this case we would not be responsible for any damages. You would need to insure the package and file any damage claims directly with your freight company.
Q- What is your
A- COD, or Credit Card. Net 10 day terms can be established by filling out our credit application. First time orders are Credit card ONLY. There is a 1.5% monthly finance charge for past due invoices over 30 days.
Q- Will I receive
my invoice in the mail or with the frame?
A- Our invoice will be on the box in a pouch unless the shipping address is different from the billing address. If this is the case the invoice will be mailed or emailed. If your invoice is lost you can request a copy.