Q- How can I
get
a price quote?
A- If you have an AMCI account number
you can recieve price quotes. Verbal quotes are not guaranteed. You can
request a written quote by email.
Q- How long do
frame orders take?
A- Most frames in our line take 4 to 5
weeks to produce.
Q- What
information
is needed when I place an order?
A- The Frame number, Finish,
and Dimensions. The frame number alone does not indicate the
finish.
Some of our samples have the same frame number but different finshes.
Special
finish or carpentry requests must also be specified at the time the
order
is placed.
Q- Can I Email
my order?
A- We prefer email. This will help avoid
costly mistakes and delays. Phone orders are also accepted but we are
not
responsible for mistakes on phone orders. We always email an order
confirmation
that you can check for accuracy.
Q- Can I
customize
the finish on my frame?
A- Yes. All of our frames are individually
made by hand we can customize them based on your specifications. Our
finishes
are also interchangeable. If you like a finish that's on one sample we
can do that finish on any profile we make.
Q- Can I
receive
free corner samples?
A- Since samples are very expensive to
produce we can not offer them for free, however we do offer rebates
with
frame orders. You are entitled to a full credit for the amount paid for
a sample once you order a frame from that sample. If you order a frame
directly from the website you can request the sample at no charge.
Q- How do I
calculate
the footage on a frame?
A- Add the 2 sides plus 4 times the width
and divide by 6. Round up any fractions to the next half foot.
example: 20 x 24 frame that is 3 inches
wide would be:
20+24+12 divided by 6 = 9.5 feet
Q- What is
your
minimum footage on frame orders?
A- There is a 6 foot
minimum charge on all of our frames.
Q- What is
your
oversize charge?
A- The C&J oversize charge is
20% starting at 18 running feet or any one measurement over 66".
Q- Can you
customize
a frame shape or finish?
A- Many of our profiles can be customized
and we can create entirely new profiles to match a sample or drawing.
All
of our finishes are interchangeable. We can match any hand made finish
if provided with a sample.
Click the button below for examples of
some custom projects we have done:
Q- Do you
offer
a RUSH service?
A- Rush service is available when our
schedule permits. In most cases we ship rush orders overnight. Please
do
not request rush service if price is an issue. We do not refund rush or
shipping charges for late delivery by the carrier.
Q- Will the
frame
finish match my corner sample?
We do our best to keep finishes as
consistent
as possible but minor variations should be expected with all hand made
work. These variations will not detract from the beauty of the frame.
Samples
age differently over time and can develop their own unique patina. If
you
need a very close match we can email you a shipping label for your
sample
when the order is placed.
Q- Can I send
a picture of my sample for finish matching?
If an exact finish match is required we
would need the actual sample. Pictures are not enough in most cases..
Q- Can I order
a custom Mat or Liner with my frame?
A- Custom mats and liners are available
with frame orders. Fabric colors for linen and silk are pictured in the
links below:
Q- I need a
wider
rabbet. Is there a charge for this?
A- There is no charge for wider rabbets.
Q- What type
of
gold leaf do you use?
A- 22k yellow or moon gold, 12k white
gold (Silver), or 18k (Pale or Lemon). This is high quality real gold
leaf.
Q- Do your
frames
require any special care?
A- If needed they can be cleaned with
a dry cloth or feather duster. Never use anything wet, never use
furniture
polish or any type of cleaning product. Never use a cloth that once had
furniture polish on it. Our frames should not be kept near a radiator
or
kept outdoors.
Q- What is the
Tinta Negra finish?
A- Tinta Negra is a black ink finish with
red undertones. This finish has 3 shades from lighter to darker. Tinta
Negra, Dark Tinta Negra and Dutch
finish. There is also a Dark Tinta Negra with
Red
Edges finish. The Tinta Negra finish will show more red, and the
Dutch
finish will show the least.
Q- Can any
frame
be made into a floater for a canvas?
A- We can add a custom floater to any
of our frames. The cost for this service is listed on on the last page
of our price list. Please specify the depth needed when ordering.
Q- Are your
prices
listed in my framing software?
A- We provide pricing information to all
the major framing software companies. If you have an AMCI account
number
your can also contact us to set up access to our online pricing portal.
We do not offer paper price lists or PDF files.
You will find C&J prices under the AMCI section of of your software. Please contact your software company for insructions on how to access current C&J prices. Keep in mind that your software may have old C&J pricing from before the merger with AMCI. You should delete your old databases to avoid mistakes.
AMCI and C&J are not responsible for third party software accuracy. We do not make the software nor are we associated with the companies who sell it. You should contact the software company directly for technical support or questions. It’s a good idea to test the pricing accuracy before trusting it.
Q- How do you
ship frames?
A- Frames are shipped via UPS up to size
limitations. Our freight carrier is BTX global. Larger frames require
wooden
crates that will carry an additional cost.
Q- Can I use
my
own freight company?
A- Yes, but you would be responsible for
insurance and any damage claims.
Q- What is
your
credit policy?
A- COD, or Credit Card. Net 10 day terms
can be established by filling out our credit application. First time
orders
are Credit card ONLY. There is a 1.5% monthly finance charge for past
due
invoices over 30 days.
Q- Will I
receive
my invoice in the mail or with the frame?
A- Our invoice will be on the box in a
pouch unless the shipping address is different from the billing
address.
If this is the case the invoice will be mailed or emailed. If your
invoice
is lost you can request a copy.
