Frequently Asked Questions:
C&J Picture Frames (Updated 10/02/2023)

Q- How do I open an account?
A- We are a wholesale manufacturer. To open an account you must fill out our account application.

Q- How can I get a price quote?
A- If you have an AMCI account number you can recieve price quotes. Verbal quotes are not guaranteed. You can request a written quote by email.

Q- How long do frame orders take?
A- Most frames in our line take 4 to 5 weeks to produce.

Q- What information is needed when I place an order?
A- The Frame number, Finish, and Dimensions. The frame number alone does not indicate the finish. Some of our samples have the same frame number but different finshes. Special finish or carpentry requests must also be specified at the time the order is placed.

Q- Can I Email my order?
A- We prefer email. This will help avoid costly mistakes and delays. Phone orders are also accepted but we are not responsible for mistakes on phone orders. We always email an order confirmation that you can check for accuracy.

Q- Can I customize the finish on my frame?
A- Yes. All of our frames are individually made by hand we can customize them based on your specifications. Our finishes are also interchangeable. If you like a finish that's on one sample we can do that finish on any profile we make.

Q- Can I receive free corner samples?
A- Since samples are very expensive to produce we can not offer them for free, however we do offer rebates with frame orders. You are entitled to a full credit for the amount paid for a sample once you order a frame from that sample. If you order a frame directly from the website you can request the sample at no charge.

Q- How do I calculate the footage on a frame?
A- Add the 2 sides plus 4 times the width and divide by 6. Round up any fractions to the next half foot.
example: 20 x 24 frame that is 3 inches wide would be:
20+24+12 divided by 6 = 9.5 feet

Q- What is your minimum footage on frame orders?
A-  There is a 6 foot minimum charge on all of our frames.

Q- What is your oversize charge?
A-  The C&J oversize charge is 20% starting at 18 running feet or any one measurement over 66".

Q- Can you customize a frame shape or finish?
A- Many of our profiles can be customized and we can create entirely new profiles to match a sample or drawing. All of our finishes are interchangeable. We can match any hand made finish if provided with a sample.
Click the button below for examples of some custom projects we have done:

Q- Do you offer a RUSH service?
A- Rush service is available when our schedule permits. In most cases we ship rush orders overnight. Please do not request rush service if price is an issue. We do not refund rush or shipping charges for late delivery by the carrier.

Q- Will the frame finish match my corner sample?
We do our best to keep finishes as consistent as possible but minor variations should be expected with all hand made work. These variations will not detract from the beauty of the frame. Samples age differently over time and can develop their own unique patina. If you need a very close match we can email you a shipping label for your sample when the order is placed.

Q- Can I send a picture of my sample for finish matching?
If an exact finish match is required we would need the actual sample. Pictures are not enough in most cases..

Q- Can I order a custom Mat or Liner with my frame?
A- Custom mats and liners are available with frame orders. Fabric colors for linen and silk are pictured in the links below:

Q- Can the rabbet on my frame be made deeper?
A- We can increase the rabbet depth of any frame for an additional cost.

Q- I need a wider rabbet. Is there a charge for this?
A- There is no charge for wider rabbets.

Q- What type of gold leaf do you use?
A- 22k yellow or moon gold, 12k white gold (Silver), or 18k (Pale or Lemon). This is high quality real gold leaf.

Q- Do your frames require any special care?
A- If needed they can be cleaned with a dry cloth or feather duster. Never use anything wet, never use furniture polish or any type of cleaning product. Never use a cloth that once had furniture polish on it. Our frames should not be kept near a radiator or kept outdoors.

Q- What is the Tinta Negra finish?
A- Tinta Negra is a black ink finish with red undertones. This finish has 3 shades from lighter to darker. Tinta Negra, Dark Tinta Negra and Dutch finish. There is also a Dark Tinta Negra with Red Edges finish. The Tinta Negra finish will show more red, and the Dutch finish will show the least.

Q- Can any frame be made into a floater for a canvas?
A- We can add a custom floater to any of our frames. The cost for this service is listed on on the last page of our price list. Please specify the depth needed when ordering.

Q- Are your prices listed in my framing software?
A- We provide pricing information to all the major framing software companies. If you have an AMCI account number your can also contact us to set up access to our online pricing portal. We do not offer paper price lists or PDF files.

You will find C&J prices under the AMCI section of of your software. Please contact your software company for insructions on how to access current C&J prices. Keep in mind that your software may have old C&J pricing from before the merger with AMCI. You should delete your old databases to avoid mistakes.

AMCI and C&J are not responsible for third party software accuracy. We do not make the software nor are we associated with the companies who sell it. You should contact the software company directly for technical support or questions. Itís a good idea to test the pricing accuracy before trusting it.

Q- How do you ship frames?
A- Frames are shipped via UPS up to size limitations. Our freight carrier is BTX global. Larger frames require wooden crates that will carry an additional cost.

Q- Can I use my own freight company?
A- Yes, but you would be responsible for insurance and any damage claims.

Q- What is your credit policy?
A- COD, or Credit Card. Net 10 day terms can be established by filling out our credit application. First time orders are Credit card ONLY. There is a 1.5% monthly finance charge for past due invoices over 30 days.

Q- Will I receive my invoice in the mail or with the frame?
A- Our invoice will be on the box in a pouch unless the shipping address is different from the billing address. If this is the case the invoice will be mailed or emailed. If your invoice is lost you can request a copy.